Home > Cayman Jobs > Desktop Support Specialist

Desktop Support Specialist

Description

We are seeking a skilled Desktop Support Specialist to join our Client’s IT team and provide essential support to users in a fast-paced work environment. The successful candidate will be responsible for ensuring the smooth operation of desktop systems, software, hardware, and peripherals, while offering both technical assistance and user training.

Key Responsibilities:

  • Provide first-tier technical support to both local and remote users, troubleshooting issues and resolving problems in a timely manner.
  • Independently log, track, and document support requests in the ticketing system, ensuring clear records of all steps taken for issue resolution.
  • Configure, install, and troubleshoot desktop hardware and software, including mobile device deployment according to company policies.
  • Manage and maintain an inventory of IT hardware, ensuring equipment is accounted for and properly distributed.
  • Assist with the setup and configuration of printers and photocopiers to ensure they are fully operational.
  • Serve as the escalation point for IT support requests, taking ownership of issues and either resolving them or documenting them for further resolution.

Qualifications:

  • A degree in Information Systems or a related field, or a combination of relevant education and at least three years of experience in a similar role.
  • Technical expertise with Windows 10/11, Microsoft Office 2016, and iOS.
  • Experience with mobile device management and additional platforms such as iManage, ViewPoint, Aderant would be beneficial
  • Experience supporting remote and on-site users, with the ability to troubleshoot technical issues effectively.
  • Familiarity with basic networking concepts such as DNS, TCP/IP, Windows Networking, Ethernet, and Active Directory.
  • Flexibility to work extended hours or adjusted schedules to accommodate emergencies or planned IT tasks.

Please note, only candidates currently based in Cayman Islands will be considered. 

For more information, contact Emily emily@steppingstonesrecruitment.com

Apply now Apply now
Back to job portal
Emily O’Keeffe

Emily O’Keeffe

Senior Recruiter